Take a proactive approach on business IT with unparalleled
service in managing network infrastructure. Free up your IT
personnel and have more time to grow your business.
Today, growing businesses require the latest technology
and IT support to function efficiently and keep up with the
competition. But for small to medium-sized businesses
(SMBMs) like yours, it can be challenging to manage the
ongoing cost of technology and the support needed to use
and maintain it.
Our managed IT services plan includes:
- 24/7 management and oversight of your critical systems by IT professionals
- An established monthly rate for all IT services (and no surprise fees)
- Improved performance and productivity
- Preventive maintenance of your essential servers and networks
- Support for all your hardware and software needs
At ICM, we believe that regardless of our size, our
customers should always receive a unique and individual
support experience with a dedicated team of support
professionals. We accomplish this by utilizing a pod
structure to support our clients. Each customer receives
a dedicated Technical Account Lead, Assigned Onsite
Support Team and Account Manager. This is combined
with senior oversight from our dispatch coordinators,
helpdesk managers and service directors to ensure clients are always dealing with someone they trust, while knowing they have access consistently excellent IT support services.
ICM’s dedicated team of project specialist’s work
with our clients and internal IT departments to
implement custom technology solutions. Project
deployments range from single-server deployments
to comprehensive multi-server, multi-site solutions
capable of supporting thousands of users. By
utilizing a team that has conducted 100’s of
implementations, ICM ensures successful rollouts
that are on time and on budget. Site Leads and
Project Managers are assigned to each project right at the beginning of the budgeting process, and they follow each project to completion. Implemented Technology solutions can then be maintained by internal IT departments or transitioned to ICM’s Support Solutions.
Are you considering moving to the cloud? Do you
want to understand what the pros and cons are
and how it can or canot help your business be
more secure, productive, save money, etc.?
Woud you like to get real answers as to what the
cloud is and if it makes sense for your business?
ICM brings together a team of technology and
business experts to help strategize with you to find
the best of breed solutions to fit your needs. The cloud may or may not be good for your business, ICM can arm you with the information you need to make that decision. ICM has helped many bsiinesses migrate to the cloud. Whether it was just one business process like email all the way to servers and full cloud functionality. Let us help you decide if it makes sense.